If you want to modify your reservation, please enter your email address as your user ID and your booking reference number (order ID) as your password. Once completed, you will be able to view the details of your reservation. In the comment field that appears, you can enter the changes you would like to make to your booking.

As soon as you have sent your request, you will receive a change confirmation number from UNIVERSAL Car Rental. If the change results in a price difference, you will need to make a new booking and cancel the original booking. The deposit will be refunded if we receive the change at least 7 days before the date of receipt. For any future modifications, an amendment fee of up to 50 euros will apply.

If you wish to cancel your reservation, the procedure is the same as for changes. Cancellations received 7 days (168 hours) or more before arrival will not be charged, and the payment made will be refunded. If the cancellation is received less than 7 days (168 hours) before your arrival, your payment will be retained by UNIVERSAL Car Rental as compensation, up to a maximum of 50 euros.

Changes after the collection of your vehicle involving a change of vehicle type or an extension of the rental period may be accepted, subject to availability. Additional charges may apply. No refunds will be granted if the required documents, such as the driver’s license, are not presented, if the vehicle is returned early, or if the rental is canceled after the start of the rental period.